At Best Western Ontario Mills Mall, we are committed to ensuring a comfortable and enjoyable stay for all our guests. Please take a moment to review our policies to help you plan your visit.
Check-In and Check-Out
- Check-In Time: 3:00 PM
- Check-Out Time: 11:00 AM
- Early check-in or late check-out may be available upon request, subject to availability and additional charges.
- A valid photo ID and credit card must be presented at the time of check-in.
Booking and Cancellation
- Guests must provide a valid credit card to secure their reservation.
- Cancellation and prepayment policies may vary based on the rate plan and booking channel.
Payment Methods
- We accept all major credit cards, debit cards, and cash.
Pet Policy
- Pets may be accepted. Please contact the hotel directly for more details.
Smoking Policy
- Our hotel is a 100% smoke-free property.
Accessibility
- Best Western Ontario Mills Mall is dedicated to accommodating guests with disabilities.
- Accessible rooms and facilities are available. Please contact us in advance for specific needs or inquiries.
Parking
- Complimentary on-site parking is available for all registered guests.
- Oversized vehicles and trailers may require prior arrangement.
Liability
- The hotel is not responsible for loss, damage, or theft of personal items. Guests are encouraged to use the in-room safes where available.
Contact Us
If you have any questions regarding our policies, please don’t hesitate to contact us at:
- Phone: (909) 987-5940
- Email: gm@bwontariomills.com
We look forward to making your stay with us as enjoyable as possible!